Loss Mitigation Automation Digital Worker
Illustrative workflow design. Validate capabilities, performance, controls and integration requirements before implementation.
Problem Statement
The challenge addressed
Solution Architecture
AI orchestration approach
Illustrative preview (sample data, not verified outcomes): Enterprise AI Decision Engine case input form for borrower information, document upload (paystubs, bank statements, tax returns), and loan details
Illustrative preview (sample data, not verified outcomes): Multi-agent processing view showing 8 AI agents with real-time status, OCR document extraction, and activity stream with reasoning logs
Illustrative preview (sample data, not verified outcomes): AI decision output displaying Flex Modification approval with NPV analysis, proposed payment terms, monthly savings, and supporting evidence
Illustrative preview (sample data, not verified outcomes): Audit trail and compliance view with event timeline, 10/10 compliance checks, agent processing history, and regulatory documentation
AI Agents
Specialized autonomous agents working in coordination
Orchestrator Agent
Loss mitigation cases require coordinated analysis across documents, income, risk, eligibility, and compliance with proper sequencing and error handling.
Core Logic
Illustrative workflow design. Validate capabilities, performance, controls and integration requirements before implementation. Manages the 8-phase workflow from case initialization through output generation. Coordinates parallel processing threads, routes tasks to specialized agents, maintains state across phases, and handles errors with recovery strategies. Tracks trace IDs for complete audit visibility.
Document Processor Agent
Borrowers submit paystubs, bank statements, tax returns, and hardship letters in various formats that must be extracted, classified, and validated.
Core Logic
Illustrative workflow design. Validate capabilities, performance, controls and integration requirements before implementation. Numerical examples are scenario inputs or illustrative outputs, not validated performance results. Applies OCR to extract text from uploaded documents, runs NER models to identify income values, employer information, and dates. Validates document authenticity using fraud detection patterns and cross-references extracted values with application data. Processes paystubs with 94% confidence on income extraction.
Income Analyzer Agent
Accurate income assessment requires verification across multiple sources, stability analysis, and proper DTI calculation for modification eligibility.
Core Logic
Illustrative workflow design. Validate capabilities, performance, controls and integration requirements before implementation. Calculates gross-to-net income ratios, analyzes employment tenure and income trends over 24 months, computes debt-to-income ratios using verified expenses. Integrates with Work Number for employment verification and determines income sustainability scores based on industry factors.
Risk Assessor Agent
Servicers need accurate probability of default and expected loss calculations to make economically sound modification decisions.
Core Logic
Illustrative workflow design. Validate capabilities, performance, controls and integration requirements before implementation. Runs logistic regression model (v3.2.1) for probability of default prediction using behavioral scorecards. Calculates loss given default based on LTV and property factors, generates composite risk scores from 12 weighted factors including payment history, income stability, and hardship type.
Eligibility Checker Agent
Cases must be evaluated against multiple modification programs (HAMP, FHA-HAMP, Flex-Mod) with different requirements and investor-specific rules.
Core Logic
Illustrative workflow design. Validate capabilities, performance, controls and integration requirements before implementation. Evaluates cases against Fannie Mae, FHA, and proprietary modification guidelines using investor-specific rule engines. Performs waterfall analysis across 8+ programs to identify all eligible options with qualification scores. Documents met and unmet requirements with specific disqualifiers.
Recommendation Engine Agent
Optimal modification terms require NPV analysis comparing modification vs foreclosure scenarios while achieving target affordability ratios.
Core Logic
Illustrative workflow design. Validate capabilities, performance, controls and integration requirements before implementation. Computes NPV of modification versus foreclosure scenarios, optimizes payment reduction to Performance requires validation on representative workloads. Calculates expected investor return and breakeven periods. Provides alternative options (forbearance, repayment plan) with confidence scores.
Compliance Validator Agent
Loss mitigation decisions must comply with CFPB Reg X timelines, fair lending requirements, RESPA, and state-specific regulations.
Core Logic
Illustrative workflow design. Validate capabilities, performance, controls and integration requirements before implementation. Verifies CFPB loss mitigation timeline requirements (30-day response), performs fair lending analysis across demographic factors to prevent disparate impact. Checks RESPA complete application requirements, validates investor guidelines, and ensures state-specific notices (e.g., CA HBR) are triggered. Generates audit trail entries for regulatory examination.
Communication Agent
Borrowers need timely, clear communications about decisions with proper disclosures and next steps in their preferred language.
Core Logic
Illustrative workflow design. Validate capabilities, performance, controls and integration requirements before implementation. Generates decision letters using templated content with case-specific terms. Drafts borrower emails for status updates, produces adverse action notices when required. Supports multi-language output and prepares specialist review summaries for escalated cases.
Worker Overview
Technical specifications, architecture, and interface preview
System Overview
Technical documentation
Tech Stack
4 technologies
Architecture Diagram
System flow visualization