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Prioritize the right processes. Measure the results. Keep the source code.

Digital Worker 8 AI Agents Example

Loss Mitigation Automation Digital Worker

Illustrative workflow design. Validate capabilities, performance, controls and integration requirements before implementation.

8 AI Agents
4 Tech Stack
AI Orchestrated
Scoped Availability
Worker ID: loss-mitigation-automation

Problem Statement

The challenge addressed

Loss mitigation case review is labor-intensive, requiring specialists to manually analyze borrower documents, calculate eligibility across multiple programs, perform NPV analysis, and support regulatory review. Processing times of 30+ days lead to bo...

Solution Architecture

AI orchestration approach

Illustrative workflow design. Validate capabilities, performance, controls and integration requirements before implementation. Deploys an 8-agent system that processes complete loss mitigation cases in under 20 seconds. Uses OCR and NLP for document...
Interface Preview 4 screenshots

Illustrative preview (sample data, not verified outcomes): Enterprise AI Decision Engine case input form for borrower information, document upload (paystubs, bank statements, tax returns), and loan details

Illustrative preview (sample data, not verified outcomes): Multi-agent processing view showing 8 AI agents with real-time status, OCR document extraction, and activity stream with reasoning logs

Illustrative preview (sample data, not verified outcomes): AI decision output displaying Flex Modification approval with NPV analysis, proposed payment terms, monthly savings, and supporting evidence

Illustrative preview (sample data, not verified outcomes): Audit trail and compliance view with event timeline, 10/10 compliance checks, agent processing history, and regulatory documentation

Multi-Agent Orchestration

AI Agents

Specialized autonomous agents working in coordination

8 Agents
Parallel Execution
AI Agent

Orchestrator Agent

Loss mitigation cases require coordinated analysis across documents, income, risk, eligibility, and compliance with proper sequencing and error handling.

Core Logic

Illustrative workflow design. Validate capabilities, performance, controls and integration requirements before implementation. Manages the 8-phase workflow from case initialization through output generation. Coordinates parallel processing threads, routes tasks to specialized agents, maintains state across phases, and handles errors with recovery strategies. Tracks trace IDs for complete audit visibility.

EXAMPLE #1
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AI Agent

Document Processor Agent

Borrowers submit paystubs, bank statements, tax returns, and hardship letters in various formats that must be extracted, classified, and validated.

Core Logic

Illustrative workflow design. Validate capabilities, performance, controls and integration requirements before implementation. Numerical examples are scenario inputs or illustrative outputs, not validated performance results. Applies OCR to extract text from uploaded documents, runs NER models to identify income values, employer information, and dates. Validates document authenticity using fraud detection patterns and cross-references extracted values with application data. Processes paystubs with 94% confidence on income extraction.

EXAMPLE #2
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AI Agent

Income Analyzer Agent

Accurate income assessment requires verification across multiple sources, stability analysis, and proper DTI calculation for modification eligibility.

Core Logic

Illustrative workflow design. Validate capabilities, performance, controls and integration requirements before implementation. Calculates gross-to-net income ratios, analyzes employment tenure and income trends over 24 months, computes debt-to-income ratios using verified expenses. Integrates with Work Number for employment verification and determines income sustainability scores based on industry factors.

EXAMPLE #3
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AI Agent

Risk Assessor Agent

Servicers need accurate probability of default and expected loss calculations to make economically sound modification decisions.

Core Logic

Illustrative workflow design. Validate capabilities, performance, controls and integration requirements before implementation. Runs logistic regression model (v3.2.1) for probability of default prediction using behavioral scorecards. Calculates loss given default based on LTV and property factors, generates composite risk scores from 12 weighted factors including payment history, income stability, and hardship type.

EXAMPLE #4
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AI Agent

Eligibility Checker Agent

Cases must be evaluated against multiple modification programs (HAMP, FHA-HAMP, Flex-Mod) with different requirements and investor-specific rules.

Core Logic

Illustrative workflow design. Validate capabilities, performance, controls and integration requirements before implementation. Evaluates cases against Fannie Mae, FHA, and proprietary modification guidelines using investor-specific rule engines. Performs waterfall analysis across 8+ programs to identify all eligible options with qualification scores. Documents met and unmet requirements with specific disqualifiers.

EXAMPLE #5
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AI Agent

Recommendation Engine Agent

Optimal modification terms require NPV analysis comparing modification vs foreclosure scenarios while achieving target affordability ratios.

Core Logic

Illustrative workflow design. Validate capabilities, performance, controls and integration requirements before implementation. Computes NPV of modification versus foreclosure scenarios, optimizes payment reduction to Performance requires validation on representative workloads. Calculates expected investor return and breakeven periods. Provides alternative options (forbearance, repayment plan) with confidence scores.

EXAMPLE #6
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AI Agent

Compliance Validator Agent

Loss mitigation decisions must comply with CFPB Reg X timelines, fair lending requirements, RESPA, and state-specific regulations.

Core Logic

Illustrative workflow design. Validate capabilities, performance, controls and integration requirements before implementation. Verifies CFPB loss mitigation timeline requirements (30-day response), performs fair lending analysis across demographic factors to prevent disparate impact. Checks RESPA complete application requirements, validates investor guidelines, and ensures state-specific notices (e.g., CA HBR) are triggered. Generates audit trail entries for regulatory examination.

EXAMPLE #7
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AI Agent

Communication Agent

Borrowers need timely, clear communications about decisions with proper disclosures and next steps in their preferred language.

Core Logic

Illustrative workflow design. Validate capabilities, performance, controls and integration requirements before implementation. Generates decision letters using templated content with case-specific terms. Drafts borrower emails for status updates, produces adverse action notices when required. Supports multi-language output and prepares specialist review summaries for escalated cases.

EXAMPLE #8
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Technical Details

Worker Overview

Technical specifications, architecture, and interface preview

System Overview

Technical documentation

Illustrative technical scenario. Numerical examples are scenario inputs or illustrative outputs, not validated performance results. The Loss Mitigation Automation Digital Worker transforms borrower assistance workflows through coordinated AI agents. The system extracts data from uploaded documents using OCR and NLP, verifies income and employment, calculates probability of default and expected loss, matches cases against 8+ modification programs with waterfall analysis, generates NPV-optimized modification terms targeting 31% housing ratio, validates CFPB Reg X timelines and fair lending compliance, and produces complete decision packages with borrower communications. Reduces turn-times and increases conversion rates.

Tech Stack

4 technologies

Document OCR and NLP extraction pipeline for paystubs and tax returns

Work Number or equivalent employment verification integration

NPV calculation engine with foreclosure scenario modeling

CFPB Reg X timeline tracking and fair lending analysis capabilities

Architecture Diagram

System flow visualization

Loss Mitigation Automation Digital Worker Architecture
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